That could be a server error on Disney’s end or it could be an issue with your internet connection. Error 42 indicates an issue ‘connecting’ with your Disney Plus service.

Check the Disney Plus tech support thread on Reddit to see if anyone is experiencing the same issueĪnother common error code that Disney Plus is spitting out is Error 42.Try logging in with the same details on a different compatible device.Try deleting and reinstalling the Disney Plus app from your device’s app store (e.g.Navigate to your device’s firmware settings page and check for updates.Check your device is compatible with Disney Plus.Power cycle (turn your device off and on again).As frustrating as that sounds, a device compatibility issue like ‘error 83’ means the app is having an issue with the specific device you are using so switching to a computer, gaming console or smart TV should yield a different result. If all else fails and you’re desperate to stream Disney Plus, try logging into another device.

If there’s a firmware update ready to install/download, you will likely see a little notification indicator (like when you get a new message or email). That said, you will almost always find software updates buried in a ‘system’, ‘about’ or ‘general’ menu in just about any internet-connected device. If you’re attempting to view on another device, such as a Smart TV, Telstra TV, PlayStation, or Xbox, you will find software update guides on the manufacturer’s websites.

Our friends at WhistleOut have put together a couple of guides on how to update your iOS software. This shouldn’t impact most new devices but if you happen to be running an especially old iOS or Android operating system, for example, Disney Plus might be rejecting your device. If that’s all gravy, next step is to check if your firmware is up to date on the device you’re viewing on. Next, check that your device is actually compatible with the service, just to be sure.

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